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Delivery and return

Your requests are processed to prepare for delivery at the end of the order. After your order is approved, it is delivered to the cargo company at the end of 3 (THREE) working days at the latest. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products that are the subject of the contract are delivered to the BUYER by the cargo company to be determined by the SELLER. Cargo fee and, if any, cargo insurance fee are added to the invoice price. The BUYER accepts and undertakes to pay these costs in advance.

After the payment is made, the delivery time of the cargoes of the contracted products takes an average of 1 day to 2 weeks.

The SELLER is not responsible for any damage that may occur to the product during Cargo and Delivery. The BUYER has the right not to accept the cargo when the product delivered to him is damaged. If there is any damage or loss of use that may occur in the product due to cargo transportation, the BUYER must attach a damage determination report (minute) from the cargo company representative and add it to the product/products to be returned, before approving the delivery receipt at the time of delivery. Otherwise, the responsibility for damage or loss of use caused by cargo damage will be the BUYER's and the product cannot be returned. In the event that the SELLER detects that the error occurred in the product occurred before the cargo and delivery, the process of replacing the product and sending it back to the cargo takes a maximum of 7 working days after the damaged product reaches the SELLER's warehouse. In case of a situation arising from the unavailability of the product, the SELLER shall return the payment made to the BUYER under the conditions stated in this contract.


The BUYER has the right to withdraw within (7) days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated. In order to exercise the right of withdrawal, the seller must be notified by fax, e-mail or telephone within this period and the product must not be used within the framework of the provisions of the relevant article. In case this right is exercised, it is obligatory to return the original invoice and a copy of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER has been sent to the seller's store. The product price is returned to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER.

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, software and programs that can be copied, products that are perishable or whose expiration date has passed. The use of all kinds of software and programs, consumables (Linestone, Marker Pen, etc.) and the right of withdrawal are subject to the condition that the packaging of the product is unopened, intact and the product is unused.

In addition, the consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions.

In case the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used against his/her consent and illegally. In this case, the card issuer returns the payment amount to the consumer within 10 days from the notification of the objection.

In Required Cases, in case the buyer cannot reach the store (seller)

You can get the necessary support by contacting